Veteran finds home with Ownership of Jan-Pro Franchise


Donald McKenzie has quickly grown his business as the Jan-Pro franchise owner in Aliquippa, Pa.


Donald McKenzie learned lessons at home as a boy and during his 23-year military career that gave him the experience he needed to become a Jan-Pro franchise owner in Aliquippa, Pa.

“If you spent time in my mother’s house, you had experience doing commercial cleaning,” McKenzie says. “And I retired from the military. As you know, if you’re in the military, you are cleaning — all the time.”

Both experiences prepared McKenzie, 48, to start his own business as a Jan-Pro International franchisee in 2011. He says he had retired as a staff sergeant in the National Guard and previous assignments in supply and logistics for the U.S. Army and Army Reserves. Listing McKenzie as “retired,” however, is not the full story. He works six hours a day for a private security contractor. Then he goes to work for his commercial cleaning customers.

And, McKenzie couldn’t be happier because, he says, becoming a Jan-Pro franchisee changed his life financially and his health as well. Before joining Jan-Pro, McKenzie worked four part-time jobs. A diabetic, McKenzie says he has lost “a lot of weight” in the past 15 months since joining Jan-Pro.

McKenzie has grown his business to 17 accounts grossing more than $100,000. He says he’s ready to hire his first employee to be able to continue to expand. He credits training he received from Jan-Pro as a new franchise owner in addition to other assistance Jan-Pro provided, including leads for his first customers.

“He has grown his business because his customer service is impeccable,” says Michael Humm, president of Jan-Pro of Western Pennsylvania and Northeast Ohio. “He is constantly calling and visiting his customers.  He is a meticulous cleaner and expects the same from his people.  He has never lost a customer.”

The best part of joining Jan-Pro as a franchisee is that McKenzie says he’s started doing what he wanted to do for years: own his own business and treat customers the way his mother and the Army taught him.

“The cleaning business takes a lot of humility, and you want to do the best service for your customers,” McKenzie says. “You have to take care of them.”